My last interaction with a Bell technician (sent to me by Teksavvy as my phone is w/ Teksavvy and my internet w/ NCF) was very pleasant ... but it should have been completely unnecessary.
Some Bell techs were upgrading something or other in the main phone box for my apartment building. In the process they disconnected my phone line from the old box and failed to reconnect it with the new.
I didn't know about the work since it was supposed to be outage measured in seconds and it wasn't my work, and it took 2 or 3 days t get phone and internet back because of when a technician could come out.
The truly obnoxious thing about the circumstances you are hitting is that there is no transparent accountability. The effectiveness of escalating the issue up the chain doesn't really get anywhere with the way they are currently set up, it just gets you more in the army of doofuses, and the marketplace is so limited that current customer satisfaction is not anywhere near their bottom line because if one wants TV, internet, and phone service there are very few players.
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timeasmymeasure
no subject
Date: 2012-09-21 01:30 pm (UTC)My last interaction with a Bell technician (sent to me by Teksavvy as my phone is w/ Teksavvy and my internet w/ NCF) was very pleasant ... but it should have been completely unnecessary.
Some Bell techs were upgrading something or other in the main phone box for my apartment building. In the process they disconnected my phone line from the old box and failed to reconnect it with the new.
I didn't know about the work since it was supposed to be outage measured in seconds and it wasn't my work, and it took 2 or 3 days t get phone and internet back because of when a technician could come out.
The truly obnoxious thing about the circumstances you are hitting is that there is no transparent accountability. The effectiveness of escalating the issue up the chain doesn't really get anywhere with the way they are currently set up, it just gets you more in the army of doofuses, and the marketplace is so limited that current customer satisfaction is not anywhere near their bottom line because if one wants TV, internet, and phone service there are very few players.