bunsen_h: (Default)
I.--- is in hospital, and doing poorly.  Since I'm burned out from a couple of nights of terrible sleep, I put together a package of items she needs from home, and tried to arrange a taxi to deliver it to her hospital room.  This is something that we've done many times before.  But this evening, the dispatcher I reached at West Way had trouble taking down the address of our house, and when I told him that I needed to have the package taken to the hospital room, went away for a few seconds, then told me that it couldn't be done.  I told him that they'd done it many times before, and he told me that it was impossible.  I asked him to pass my call over to someone else, and he told me that he couldn't... that the only way for me to do that was to call back.

So I hung up, waited a few seconds, and called again.  Got the same guy.  Same routine.  Hung up.

Waited a couple of minutes, called again, and got the same guy.  I tried again to have him transfer me, and he told me that he couldn't.  So I hung up.

We usually work with West Way; they're based in our end of Ottawa and the drivers are generally good.  But at this point, it was time to try something else.  I called Capital Taxi.  And got the same guy.

Blue Line is the same company as Capital.

All of the major taxi companies in the city seem to be going through the same one call agent this evening.  Who insists that they can't do a thing that they've done many times before.

bunsen_h: (Popperi)
I'm trying to install a new bathroom fan.  The spinning part of the old unit gets loose on its axle and develops loud and complex beat patterns.  ("RA-ta-ta-TA-ta... RA-ta-ta-TA-ta... RA-ta-ta-ta-TA-ta-ta-ta-RA-ta-ta-ta-TA-ta-ta-ta...")  The new unit is much more sturdy and appears to be better constructed, with a more solid motor.

But the installation isn't going according to the manual.  This is because the instructions appear to be impossible to follow.  Since the joists are 16" apart (center to center), I'm apparently supposed to use wood screws to attach the fan to two of them... but the screw holes in the fan are only 11" apart.  I'm also supposed to slide a support strut into the body of the fan, but the instructions don't tell me to attach it to anything.  It also appears to be physically impossible to either insert the fan body through the hole in the ceiling with the strut already in place, or to slide the strut into its place after the fan has been pushed through the hole.  The strut would have to pass through either the ceiling or the joist.

I'm currently leaning towards cutting a couple of short lengths of 2-by-4, and screwing them to the joists so I've got solid wood on either side of the fan to screw it into.  And forgetting about that strut.

Is this another case of a company providing impossible-to-follow instructions so that if there's a problem, it's not their fault?
 
bunsen_h: (Popperi)
The Japanese word "soba" means "buckwheat".  Most Westerners, if they know the word at all, know it in the context of "soba noodles".  Real soba noodles are made with buckwheat alone, or in some cases about up to about 20% wheat.

It appears that the folks at Loblaws product development are among those who don't know it.  President's Choice "soba noodles" have wheat flour first in their ingredients list, followed by buckwheat.
 
bunsen_h: (Tuxbert)
Doofes.  Rhymes with "roofies" and "Goofy's".

We had the 8 a.m.-to-noon "morning window" with Sympatico.  This required me to set my alarm for 8 a.m., which is much earlier than I tend to wake up these days.  (Yeah, I know, whine whine.  Regardless, I'm sleep-deprived and on lots of medication.)  The Sympatico doofes arrived at 8:35, which was quite reasonable under the circumstances.

Bell, booklet, and candles )

I'm not holding my breath on this; I think it's likely that I'll have to complain to Sympatico and have either them or Rogers back.

If all he'd left screwed up was the disconnected phone jack in the bedroom, I'd have taken care of it myself instead of dealing with the hassle of getting him back.  But there are several phone jacks not working upstairs, and that's stuff that is much easier to trace with the equipment that he's got and I don't have.

At least we do have internet back, and the phone jacks we use most often are working.

Bless me, what do they teach them at these schools?
 
bunsen_h: (Tuxbert)
For the past week, the house has been without internet service, and largely without phone service.

It started when we tried to have the phone service switched from Bell to Rogers, leaving behind the internet service.  I don't want to switch the internet stuff yet because I have my personal webspace hosted by Sympatico (Rogers doesn't offer that at all), and the E-mail address that I've used for a long time for more important purposes is also on Sympatico.  I need to get a domain that will be independent of the service provider, and transition to that.  But Rogers has some phone service features that we want, which are significantly less expensive than we'd have to pay than with Bell.  We were assured that the switch-over, retaining my old phone number, would be simple.  No trouble.

Rogers Rogers Rog-AAAarrghhh... )

There is sometimes the question: Which is worse, Bell or Rogers?  And I think that the only good answer is "Whichever of the two you had to deal with most recently."
 

Recruiters

Jul. 29th, 2010 08:34 pm
bunsen_h: (Default)
I just got an E-mail from a dimwit tech recruiter about a position for which I have absolutely none of the required skills, in a different city, in the hope that I would "network" for him, i.e., forward it to people I knew who'd be appropriate, i.e., do his work for him.

I have forwarded the correspondence to the "support" address of his company, with a suggestion that they tell him that this was inappropriate.

If I remember correctly, I've had similar problems in the past with idiots from the same company.
 
bunsen_h: (Default)
A couple of days ago, the phone rang.  The line was full of noise and dropouts; I caught only one word: a guy saying "Hello?" with an Indian accent.  I asked, "What are you?"  There were several more seconds of static and garbage, then the line went dead.

Yesterday, I got a second call -- same crap on the line.  I asked, several times, "What are you selling?"  Eventually the guy replied, through the noise: "... Not selling anything.  We want to offer you a free cell phone..."
bunsen_h: (Default)
This afternoon, I took yet another call from an ADT salesthing.  As they always do, he started with a lie: "I'm not calling to sell you anything."  (This, of course, was in response to my usual greeting when a stranger calls, asks for me by name, and stumbles when trying to say it, or otherwise appears to be a salescritter: "What are you selling?")

He started into the usual spiel about how they want to give me a free alarm system, all I would have to do is sign a contract with them to monitor it. (And, of course, I can't take the "free" alarm system if I don't sign with them, and they'd take it back when the contract ended.)

So why, exactly, would I want to entrust the security of my home to a company whose official policy — I've checked — is to have their representatives lie from the get-go?

bunsen_h: (Default)
Yesterday afternoon, I had a Weed Man moron ring my doorbell to try to sell me some lawn treatments.  Yes, the signs are still up on the front and side lawns.  "NO HERBICIDES.  NO PESTICIDES.  WEED MAN, THIS MEANS YOU."

She didn't want to take "GET OFF MY PROPERTY!" for an answer.

When I yelled at her that "YOU'VE DESTROYED MY LAWNS!  TWICE!", she replied, hurt, that she personally hadn't done anything to my lawns.

Where do they find people this stupid?

By the way, I note that their new biological herbicide, sclerotinia minor, has been deemed effective at killing dandelions... when grains of infectant are applied directly to the dandelions.  And also effective at killing other plants, which is why it should not be applied indiscriminately to, say, a lawn.


bunsen_h: (Default)
I just had an idiot from SpringMasters ring my doorbell, trying to sell me something.

No, damn it, they can't read.

<*facepalm*>


bunsen_h: (Default)
On Thursday evening, I put lawn signs on my front and side lawns:

NO
HERBICIDE

NO
PESTICIDE

WEED MAN,
THIS MEANS YOU

SPRINGMASTERS,
KEEP OUT
 

Inelegant, but I thought that they would be a starting point, at least.  The sign on the front lawn was partially messed up in the strong gusty wind we had on Friday (or so I assume); I fixed it up when I got home from work.

On Saturday, I noticed that the sign on the side lawn was partially pulled out.  I'm pretty sure that couldn't have been done by the wind.  I put it back.

This afternoon, while I was doing lawn cleanup, I had a couple of people stop by to chat about the signs (they'd previously hired Weed Man but had been unsatisfied with the work, and had had trouble cancelling the contract).  Others paused in passing and read the signs, then continued on their way.

This evening, returning home from an outing, I noticed that the sun shining at an oblique angle across the sign on the front lawn was making some very odd shadows.  On investigation, I found three loops of transparent adhesive tape stuck to the sign.  It appears that sometime between late Friday afternoon and now, somebody went to the time and trouble to stick a message or something on top of my sign, on my front lawn.  And then somebody removed the addition(s), leaving some pieces of tape.

This is rather weird, and more than a bit disturbing.

bunsen_h: (Tuxbert)
The creatures who work for Weed Man are presumptively Epsilon-Minus Semi-Morons.  Or they wouldn't work at spraying toxic chemicals all over the place.

They are demonstrably illiterate.  Or they wouldn't have sprayed their crap all over my lawns last autumn, because they would have read the street sign right by my driveway, and would have gone looking for the correct street a block and a half away.  Several of my friends and colleagues have had similar problems with them: stubborn attempts to spray where they are not merely unwanted but abhorred.

So how do I keep these damn kids off my lawn?

Also, the creatures who work for Springmaster are the worst infestation of street spammers this city has seen in years.  Possibly ever.  I don't want them around either.
bunsen_h: (Default)
From the CBC: "Bell Canada Inc. is not breaking any laws by slowing internet speeds and will be allowed to continue throttling its customers, the CRTC has ruled."

Yeah, Bell's treatment of its customers has been pretty poor.  I didn't know they were being that violent.  My problems have generally been limited to always having my service questions routed to illiterate idiots in India.

Salesbeings

Jul. 6th, 2008 09:11 pm
bunsen_h: (Default)
Over the years, I've tended to categorize salesbeings into three categories. As the man says, “Just a useful distinction, to clarify thought.” The categories aren’t hard and fast; poor business ethics, for example, tend to make me downgrade a salesbeing to a lower category.

Salespeople understand what their organization can produce, and what prospective customers need. They help to put the two together. Everybody wins. Sales people can be extremely important for a commercial organization.

Salescritters don’t understand what their organization can produce, or what prospective customers need. Or they just don’t care very much. The important thing is to make a sale and get a commission, or at least to remain employed and collect a salary. They may commit their organization to something that it simply doesn’t have the resources to do in the available time (or at all), or the customer to purchasing something they don’t need and can ill afford. They may claim that a product has features that the customer is specifically looking for, when it really doesn't.  They can cause trouble for an organization.

Salesthings don’t understand what is physically possible, and may attempt to sell something that not only has nothing to do with their organization’s business, and doesn’t exist, but violates the laws of physics. For example, a salesthing for a software company who tries to sell a mining-exploration company on a potential new product that they can just pour on the rock to make the rock go away, on the principle that “one of our guys is a chemist, I’m sure he can figure out how to do it.” They tend to cause a different kind of trouble than the salescritters, primarily by being so obviously incompetent and insane that they scare away clients who might actually be interested in what the organization can do.

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