Taxi monopoly
Jan. 2nd, 2025 08:28 pmI.--- is in hospital, and doing poorly. Since I'm burned out from a couple of nights of terrible sleep, I put together a package of items she needs from home, and tried to arrange a taxi to deliver it to her hospital room. This is something that we've done many times before. But this evening, the dispatcher I reached at West Way had trouble taking down the address of our house, and when I told him that I needed to have the package taken to the hospital room, went away for a few seconds, then told me that it couldn't be done. I told him that they'd done it many times before, and he told me that it was impossible. I asked him to pass my call over to someone else, and he told me that he couldn't... that the only way for me to do that was to call back.
So I hung up, waited a few seconds, and called again. Got the same guy. Same routine. Hung up.
Waited a couple of minutes, called again, and got the same guy. I tried again to have him transfer me, and he told me that he couldn't. So I hung up.
We usually work with West Way; they're based in our end of Ottawa and the drivers are generally good. But at this point, it was time to try something else. I called Capital Taxi. And got the same guy.
Blue Line is the same company as Capital.
All of the major taxi companies in the city seem to be going through the same one call agent this evening. Who insists that they can't do a thing that they've done many times before.
So I hung up, waited a few seconds, and called again. Got the same guy. Same routine. Hung up.
Waited a couple of minutes, called again, and got the same guy. I tried again to have him transfer me, and he told me that he couldn't. So I hung up.
We usually work with West Way; they're based in our end of Ottawa and the drivers are generally good. But at this point, it was time to try something else. I called Capital Taxi. And got the same guy.
Blue Line is the same company as Capital.
All of the major taxi companies in the city seem to be going through the same one call agent this evening. Who insists that they can't do a thing that they've done many times before.