bunsen_h: (Popperi)
I'm trying to install a new bathroom fan.  The spinning part of the old unit gets loose on its axle and develops loud and complex beat patterns.  ("RA-ta-ta-TA-ta... RA-ta-ta-TA-ta... RA-ta-ta-ta-TA-ta-ta-ta-RA-ta-ta-ta-TA-ta-ta-ta...")  The new unit is much more sturdy and appears to be better constructed, with a more solid motor.

But the installation isn't going according to the manual.  This is because the instructions appear to be impossible to follow.  Since the joists are 16" apart (center to center), I'm apparently supposed to use wood screws to attach the fan to two of them... but the screw holes in the fan are only 11" apart.  I'm also supposed to slide a support strut into the body of the fan, but the instructions don't tell me to attach it to anything.  It also appears to be physically impossible to either insert the fan body through the hole in the ceiling with the strut already in place, or to slide the strut into its place after the fan has been pushed through the hole.  The strut would have to pass through either the ceiling or the joist.

I'm currently leaning towards cutting a couple of short lengths of 2-by-4, and screwing them to the joists so I've got solid wood on either side of the fan to screw it into.  And forgetting about that strut.

Is this another case of a company providing impossible-to-follow instructions so that if there's a problem, it's not their fault?
 
bunsen_h: (Popperi)
The Japanese word "soba" means "buckwheat".  Most Westerners, if they know the word at all, know it in the context of "soba noodles".  Real soba noodles are made with buckwheat alone, or in some cases about up to about 20% wheat.

It appears that the folks at Loblaws product development are among those who don't know it.  President's Choice "soba noodles" have wheat flour first in their ingredients list, followed by buckwheat.
 
bunsen_h: (Tuxbert)
Doofes.  Rhymes with "roofies" and "Goofy's".

We had the 8 a.m.-to-noon "morning window" with Sympatico.  This required me to set my alarm for 8 a.m., which is much earlier than I tend to wake up these days.  (Yeah, I know, whine whine.  Regardless, I'm sleep-deprived and on lots of medication.)  The Sympatico doofes arrived at 8:35, which was quite reasonable under the circumstances.

Bell, booklet, and candles )

I'm not holding my breath on this; I think it's likely that I'll have to complain to Sympatico and have either them or Rogers back.

If all he'd left screwed up was the disconnected phone jack in the bedroom, I'd have taken care of it myself instead of dealing with the hassle of getting him back.  But there are several phone jacks not working upstairs, and that's stuff that is much easier to trace with the equipment that he's got and I don't have.

At least we do have internet back, and the phone jacks we use most often are working.

Bless me, what do they teach them at these schools?
 
bunsen_h: (Tuxbert)
For the past week, the house has been without internet service, and largely without phone service.

It started when we tried to have the phone service switched from Bell to Rogers, leaving behind the internet service.  I don't want to switch the internet stuff yet because I have my personal webspace hosted by Sympatico (Rogers doesn't offer that at all), and the E-mail address that I've used for a long time for more important purposes is also on Sympatico.  I need to get a domain that will be independent of the service provider, and transition to that.  But Rogers has some phone service features that we want, which are significantly less expensive than we'd have to pay than with Bell.  We were assured that the switch-over, retaining my old phone number, would be simple.  No trouble.

Rogers Rogers Rog-AAAarrghhh... )

There is sometimes the question: Which is worse, Bell or Rogers?  And I think that the only good answer is "Whichever of the two you had to deal with most recently."
 

Salesbeings

Jul. 6th, 2008 09:11 pm
bunsen_h: (Default)
Over the years, I've tended to categorize salesbeings into three categories. As the man says, “Just a useful distinction, to clarify thought.” The categories aren’t hard and fast; poor business ethics, for example, tend to make me downgrade a salesbeing to a lower category.

Salespeople understand what their organization can produce, and what prospective customers need. They help to put the two together. Everybody wins. Sales people can be extremely important for a commercial organization.

Salescritters don’t understand what their organization can produce, or what prospective customers need. Or they just don’t care very much. The important thing is to make a sale and get a commission, or at least to remain employed and collect a salary. They may commit their organization to something that it simply doesn’t have the resources to do in the available time (or at all), or the customer to purchasing something they don’t need and can ill afford. They may claim that a product has features that the customer is specifically looking for, when it really doesn't.  They can cause trouble for an organization.

Salesthings don’t understand what is physically possible, and may attempt to sell something that not only has nothing to do with their organization’s business, and doesn’t exist, but violates the laws of physics. For example, a salesthing for a software company who tries to sell a mining-exploration company on a potential new product that they can just pour on the rock to make the rock go away, on the principle that “one of our guys is a chemist, I’m sure he can figure out how to do it.” They tend to cause a different kind of trouble than the salescritters, primarily by being so obviously incompetent and insane that they scare away clients who might actually be interested in what the organization can do.

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